The Channel and Community Contributions widgets give you an overview of the amount of incoming and outgoing conversations across your Facebook and Twitter channels. This allows you to keep track of how much content you and your team have contributed with, as well as the amount of content coming from your community.
We are capturing data on a weekly, daily, and hourly basis, which means that you can now determine when your community is actively reaching out to you on social media. Based on these insights, you know the exact time you need to be ready to handle any messages from both customers and potential customers on Facebook and Twitter. Dive into the data and use these valuable insights to determine what your business hours should be and whether you need to be actively replying over the weekend.
We are currently gathering data from Facebook and Twitter in the Channel and Community Contributions widgets, meaning that we collect data on posts, tweets, replies, comments, private messages, and direct messages.