Did you know that 80% of CMOs want to invest in a chatbot by 2020? We want to be the first to help you stay ahead of the curve by offering you a fully integrated chatbot solution to automate your social media marketing and customer service.
We are making chatbots a key part of all social operations by directly integrating the power of conversational AI into Komfo. That’s why we have partnered up with Botsupply, an AI company backed by a global community of scientists, researchers, and developers, to make it all happen!
Combining tailored chatbots with your workflows and overviews in Komfo will help you, as an organization, provide a much better experience for your end users on social by getting faster and higher-quality responses gathered from your existing data. The chatbots will be tailor-made, meaning that we will be looking into your existing data in order to build them together with BotSupply and you. By tapping into existing customer data, we expect to help brands automate up to 35% of all customer service interactions within the first weeks of adoption.
What is a bot?
A bot is a software solution designed to automate the kinds of tasks you would usually do on your own like handling customer service requests, fetching and displaying information or making a dinner reservation. The increasingly common form of bots, chatbots, simulate conversations. They often live inside messaging apps — or are at least designed to look that way — and it should feel like you’re chatting back and forth as you would with a human.
What does this mean for you as a Komfo user?
Chatbots can be set up to automatically respond where appropriate and support human agents working in Komfo with a selection of fast, pre-filled answers, therefore reducing time spent and letting you focus on your core activities. Once activated, chatbots will work directly from the Komfo interface.
Chatbots are a paid service that will be tailored to your organization. The viability of a chatbot depends on e.g. the volume and variety of your predefined questions.
What is the next step?
Do you want to know more about chatbots and what they can do for your business on social? Join Komfo Summit on Sept.7 to gain actionable insights on chatbots, the new era of customer service, data activation, ROI on social, AI, machine learning, Snapchat influencers, and much more. You will be the first to experience our first chatbot at the conference and ask your wildest questions.
Don’t hesitate to reach out to your contact at Komfo if you have any questions already now or want to hear more about the possibilities. You can also sign up here to stay in the loop when there’s more news.